July 7, 2014 — -- intro: Emergency dispatchers who handle 911 calls are often the first to hear of unfolding disasters, even horrors, as panicked or terrified callers try to explain what's ...

Video above: Escambia County seeks funding for emergency service radio improvements ESCAMBIA COUNTY, Fla. (WKRG) — An ...

Had an elderly lady in SC low country call and she was afraid someone had put a “root” on her, kinda like voodoo. Some white powder like flour had appeared on her porch and she didn’t know what to do.

MADISONVILLE, Texas -- A 911 operator in Texas is being praised for how she responded to a call from her daughter about a fire that eventually burned down their house. "She did an outstanding job. She ...

Calling emergency services isn’t one of those things most folks do regularly, and it’s not like it’s possible to just practice. However, it's still one of those skills that is still important to have ...

LONG GROVE, Ill. (WLS) -- Officials say they received more than 1,200 emergency 911 calls the night a northwest suburban Long Grove house exploded and dozens of other homes were damaged. Calls came ...

Every Massachusetts 911 operator will learn new call-taking protocols to help them avoid the types of mistakes that slowed emergency responders’ search for a patient who died just a few feet from CHA ...

LOUISVILLE, Ky. (WDRB) -- A new video service will allow 911 call takers in Louisville to see the surroundings of those with an emergency. Louisville Metro Emergency Services leaders made the ...

December saw an 89 per cent decrease in 911 wait times compared to the year before. The drop comes after Toronto police hired ...

COBB COUNTY, GA — Cobb County has opened a new wellness lounge designed to give 911 operators a quiet place to recharge during their demanding shifts. The lounge is part of the county’s wellness ...